- We fulfilled a campaign promise to host a public forum on winter maintenance.
- We produced a report, informed by that public forum, in February of 2020 titled Getting Around in the Winter.
- The public forum and the subsequent report helped to spur immediate operational improvements to winter maintenance in Ottawa, and helped ensure that a review of the city's winter maintenance quality standards would be undertaken this term of council (for the first time since 2003).
- In an effort to further inform the city's review of winter maintenance standards our office undertook a survey of residents that focused on the experiences of pedestrians and bicyclists, and then produced a complimentary report, titled Staying Active in the Snow, based on those survey response for city staff to consider.